Legal
Privacy policy
Last updated: September 2026
PJFC Automotive (EPQLD Pty Ltd ATF The Nippon Trust QLD, ABN 97 193 310 848) respects your privacy. This policy explains what personal information we collect, how we use it and how you can access or correct it. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).
What we collect
- Your name, phone number, email address and postal or service address.
- Vehicle details such as make, model, registration, VIN and odometer reading.
- Booking, job, quote, invoice and payment records.
- Messages you send us by text, email, phone or our website form, and recordings of phone calls (see below).
- Photos, inspection reports and documents relating to your vehicle.
- Basic technical information when you use our website or online booking page, such as your IP address, used to protect against spam and misuse.
How we use it
- To provide and manage our services: bookings, inspections, servicing, repairs and reports.
- To contact you about your booking or vehicle, including confirmations, reminders and updates by text or email.
- To send invoices and receipts and take payments.
- To meet our legal obligations, including Queensland vehicle inspection record-keeping and tax requirements.
- To improve our service. We don't sell your information, and we only send marketing if you've agreed to receive it.
Text messages
We send texts about your bookings and vehicle. You can reply STOP at any time to stop receiving texts, or IMPORTANT to receive only essential messages, and START to resume.
Phone call recording
Calls to and from our business number may be recorded for quality, training and record-keeping purposes. Recordings are stored securely and only accessed by authorised staff.
Online booking and payments
When you book or pay online, card payments are processed by Stripe. We never see or store your full card number. Stripe handles your card details under its own privacy policy and security standards.
Where your information is stored
Our customer records are kept on our own secure computer in Australia, with encrypted backups. We use a small number of trusted service providers to run our business, some of which may store or process information overseas:
- Stripe — card payments (Australia and the United States).
- Twilio — sending and receiving texts and phone calls (United States).
- Cloudflare — secure connections to our website and booking page (global network).
- Apple iCloud — our business email (may be stored overseas).
- Bunny Fonts — website fonts; this service doesn't use cookies or track visitors.
We take reasonable steps to ensure these providers protect your information.
Cookies
Our website doesn't use advertising or tracking cookies. Our online booking page uses only the cookies needed to make the booking work.
Keeping it secure
Access to customer records is limited to authorised staff, protected by passwords and additional sign-in checks, and every change is logged. Information sent to and from our website and booking page is encrypted.
How long we keep it
We keep records for as long as we need them to provide our services and to meet legal requirements — generally at least seven years for financial records and as required for vehicle inspection records. Messages you delete from our inbox are permanently removed after 30 days.
Accessing or correcting your information
You can ask to see or correct the personal information we hold about you at any time. Contact us using the details below and we'll respond within 30 days.
Complaints
If you have a concern about how we've handled your information, please contact us first so we can fix it. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Contact us
PJFC Automotive
Unit 4, 219 Brisbane Road, Biggera Waters QLD 4216
Phone: 0468 067 057
Email: [email protected]